We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation 2018.
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will never collect sensitive information about you without your explicit consent.
We will never disclose your details to any third party or transfer it anywhere.
The type of information we will collect about you
Your name, home address, email address and telephone number of the person making the booking.
How we use the information we hold about you
We use your home address as part of the card payment processing to validate the card.
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. After your stay you will receive an email checking everything was ok with your stay and offering you ways to stay in contact with us by social media or email if you choose to do so.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For Commonwealth guests - Name and Nationality
For non-Commonwealth guests - Name, nationality, passport number, address of next destination.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Access to your information
You can check the information that we hold about you by emailing us firstname.lastname@example.org
If you find any inaccuracies we will delete or correct it promptly.
The only cookie we use on this website is for our analytics. This is a third party cookie and does not store any personal information about you. We use this cookie for analysing visits and traffic to our website. The data we analyse is then used to help improve the website for our customers. You can set your browser not to accept cookies. See www.aboutcookies.org for more information.